Accounts Assistant – Full Time - Job summary

Our growing company is looking for an experienced and reliable Accounts Assistant to handle the busy day to day bookkeeping for multiple client membership accounts. Working within a supportive team environment, you will be responsible for all duties relating to chasing debts in a timely fashion and all administration surrounding this. The ideal candidate will enjoy working in a demanding environment with the ability to prioritise and focus on query resolution and reducing aged debts.

Duties & responsibilities

• Chasing outstanding debt daily via telephone and email
• Raising or amending invoices as appropriate
• Setting up and maintaining new member accounts
• Log, resolve and clear member queries in a professional and timely manner
• Identify and recommend improvements to processes for each client
• Implement approved recommendations of processors as required
• In collaboration with the Finance & Admin teams, help to develop the individual

client membership renewal systems to reduce overdue debts

• Make sure the data within client membership accounts are complete and accurate
• Maintain comprehensive, accurate and up to date records of debt chasing actions
• Log all member complaints, compliments & feedback
• Purchase invoice processing
• Paying purchase invoices after gaining approvals via the approval process
• Bank reconciliations – allocating receipts and payments
• Resolving bank reconciliation queries
• Sending out GC links for DD set up
• Taking credit card payments
• Any other ad hoc duties as required

Skills & Experience:

• UK Driving Licence
• Excellent verbal and written communication skills
• IT skills, and an ability to use all Microsoft Office packages
• Experience using Xero Accounts preferable
• Have previous, up to date experience in Credit Control
• Methodical and well organised
• Work on own initiative as well as being an excellent team player
• Be able to build good relationships with client members
• You will be comfortable communicating with stakeholders from a variety of professional and cultural backgrounds and with broad variations in seniority
• Strong organisational and time management skills and able to prioritise tasks.
• Strong accuracy and numerical skills with an eye for detail
• You will need to be able to manage multiple client accounts
• Have a positive enthusiastic and flexible attitude
• Be able to work well under pressure
• Experience of compiling and summarising information
• Respond to routine customer email enquiries, in a timely manner, delivering high

quality customer service.

• Process admin tasks
• You are comfortable working in teams and have well-developed interpersonal

skills;

• You must be able to work independently, follow instructions, problem solve and manage your workload.

Pay; £26,000 - £27,000 pro rata

Private Medical

Laptop

Phone

Flexible Working

Birthday Bonus

Job Type: Full-time

Pay: £26,000.00-£27,000.00 per year

Benefits

• Company pension
• Flexitime
• On-site parking
• Private medical insurance
• Work from home

Work Location: Hybrid remote in Colchester CO6 2QB