Builders Direct Desk Agent - Gulf Coast

<p>Are you looking for a challenging yet rewarding career in the waste management industry? Look no further than Waste Management, a leading provider of comprehensive environmental solutions. We are currently seeking a skilled and dedicated Builders Direct Desk Agent to join our team on the beautiful Gulf Coast. In this role, you will be responsible for providing exceptional customer service to our valued builder clients, ensuring prompt and accurate order processing, and maintaining strong relationships with our internal teams. If you have excellent communication skills, a strong attention to detail, and a passion for delivering top-notch service, we want to hear from you! Provide exceptional customer service to builder clients, ensuring all inquiries and concerns are addressed promptly and accurately. Process orders from builder clients in a timely and efficient manner. Build and maintain strong relationships with internal teams, including sales, operations, and logistics. Communicate effectively with builder clients to understand their needs and preferences. Keep accurate records of all interactions with builder clients and ensure proper documentation of orders. Meet and exceed performance goals for order processing and customer satisfaction. Stay updated on company products, services, and policies to provide accurate and up-to-date information to builder clients. Collaborate with team members to identify and implement process improvements for better customer service. Proactively identify and resolve any issues or challenges that arise with builder client orders. Continuously strive to improve customer satisfaction and retention through exceptional service delivery.</p><p>Waste Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>