Claim Representative

Job Description:

• Handle low-complexity commercial auto claims involving physical damage, property damage, total loss, fuel spills, medical payments, and cargo damage
• Establish initial and subsequent contact promptly with insureds, claimants, witnesses, vendors, and other stakeholders
• Provide updates, explain new facts, and communicate impacts on liability analysis and settlement options
• Collaborate with vendors to ensure timely appraisal and damage evaluation
• Analyze coverage using policy information and loss facts or allegations
• Communicate coverage decisions and update coverage analysis as new facts arise
• Ensure compliance with jurisdictional and statutory requirements
• Secure and update claim information throughout the claim lifecycle
• Complete required data and reporting
• Establish, maintain, and document initial, subsequent loss, and expense reserves
• Investigate claims through strategic contact with policyholders, witnesses, law enforcement, agents, medical providers, and technical experts
• Interview witnesses and stakeholders and take recorded or written statements when appropriate
• Evaluate recovery potential and handle or direct recovery efforts
• Use diary management systems to ensure timely and compliant claim handling
• Collaborate with external vendors, including appraisers and independent adjusters
• Manage total loss processes, including vehicle appraisals, diminished value, vendor networks, subrogation demands, salvage procedures, and heavy equipment appraisals
• Perform other functions as assigned

Requirements:

• 1+ years of casualty claim handling experience; trucking experience preferred
• Excellent interpersonal and communication skills
• Strong problem-solving and organizational skills
• Computer proficiency, including working knowledge of Microsoft Office products
• Previous experience in a customer service role or related field preferred but not required
• Willingness to learn and expand knowledge
• Must obtain independent adjuster’s licenses for all states requiring them, including AL, CT, GA, FL, ME, MS, NY, NC, SC, TN, and TX
• Licenses must be obtained within 90 days of hire, requiring coursework, testing, and background checks that may include fingerprinting
• College degree preferred or equivalent work experience
• Business-related travel as required, estimated at less than 5% of time

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Wellness benefits
• Paid time off
• 401(k) plan
• Profit-sharing plan
• Remote working arrangements may be considered for highly qualified candidates
• Business-related travel estimated at less than 5% of time