Client Experience & Treatment Executive

YOUR MISSION: Execute and contribute to the CRM strategy in the assigned scope that aligns with the Group Digital strategy and long-term business objectives of the assigned organizational unit(s). HOW WILL YOU MAKE AN IMPACT? - Execute and contribute to the CRM strategy within the assigned scope, ensuring alignment with the Group Digital strategy and long-term business objectives of the organizational unit(s). - Monitor and optimize team members' use of the CRM system, identifying and resolving issues, and escalating them to senior management when necessary. - Provide support and advice to maximize the effectiveness of data management systems. - Analyze best practices in digital channel management through competitive benchmarking, customer insights, A/B testing, and feedback from cross-functional partners to enhance site features and functionality. - Independently collate and analyze data using predetermined tools, methods, and formats to generate standard insights. - Offer support and advice to optimize the use of external communications systems. - Collect and clearly express business requirements using various methods such as interviews, document analysis, and workflow analysis. - Conduct customer and market research using established techniques to gather and analyze relevant data. - Build and maintain effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues. - Implement and monitor required security measures, such as firewalls or message encryption, and notify security experts of any issues. - Participate in assessment and development planning activities, as well as formal and informal training and coaching, to develop personal capabilities. - Stay informed about relevant technology, external regulations, and industry best practices through ongoing education, attending conferences, and reading specialist media. - Possess a Short-Cycle Tertiary Education and have sound experience and understanding of straightforward procedures or systems. - Demonstrate basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Short-Cycle Tertiary Education Sound experience and understanding of straightforward procedures or systems.