Labcorp is seeking a Client Customer Service Support Representative within the Revenue Cycle Management Division to join our team!
Work Schedule: Monday-Thursday 9 AM to 6 PM EST, Friday 8 AM to 5 PM EST
Job Responsibilities
Manage inbound and outbound calls in a timely manner averaging 50-60 calls per day
Follow approved standard operating procedures (SOP's) to update and provide necessary information to resolve denied claims
Evaluate current policies and SOP's and give recommendations for process improvements
Handle sensitive information in a confidential manner
Reading and understanding of explanation of benefits or correspondence
Document all accounts ensuring guidelines and regulations are followed
Communicate via telephone with a physician, insurance company and patients
Minimum Qualifications
High School Diploma or GED equivalent
1 year or more Customer Service experience
Preferred Qualifications
1 year or more high volume call experience
1 year or more healthcare or medical experience
Additional Job Standards
Strong phone and verbal communication skills along with active listening skills
Ability to meet deadlines and exercise critical thinking skills
Utilize tools to verify eligibility, claim status and/or to obtain better billing information
Application Window closes: 9/16/2026
Pay Range: $17.75-$21.00 Hour
All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data
At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all. You'll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today's biggest health challenges around the world.
This ClientCustomer Service Support Representativewill join our Contact Center team for Client AR & Customer Service in Revenue Cycle Management (RCM). This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representativewill provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.
