Customer and Sales Support Representative - 1350

Job Overview

Customer and Sales Support Representative – Erith, Kent

Job Reference: 1350

Location: Erith

Salary: £26,346 pa (discretionary PR annual bonus)

Job Type: Permanent (paid monthly)

Benefits: 25 days annual leave + 8 BH, team nights out, free parking, staff discount, 7% pension contribution, health and wellbeing options

About the Role

Our established client based on the Erith/Belvedere border is seeking a professional Customer and Sales Support Representative to join their busy team.

The successful candidate will be part of a team offering the highest level of service to customers within the UK and Ireland, responding to customer enquiries over phone, email and webchat.

Essential Skills

• Excellent verbal and written communication skills
• 1 year of customer support or customer service experience preferred
• Excellent attention to detail, good listening skills, RFT attitude
• Ability to work well under pressure, calming and reassuring attitude
• Ability to multi‑task and meet tight deadlines
• Can work independently and as part of a team
• Can problem‑solve and identify good solutions

Basic Duties

• Managing email communication efficiently
• Dealing with quotes and product conversions
• Special sample projects and delivery projects (opening orders etc)
• Assist the customer support team when needed in answering customer queries by phone, email & live chat to ensure customer satisfaction
• Attend remote customer meetings if needed with the account manager
• Escalate major complaints when needed
• Deal efficiently with processing orders and answer any customer queries
• Perform any other administrative tasks required by management

Working Hours

8:45 am to 5:15 pm (NO REMOTE WORKING)