Customer Service Agent
£23,500 - £25,000 Starting Salary | Permanent Position
Start Date: 2nd November 2026
Do you have call centre, office, customer service, or work-from-home experience? If so, we'd love to hear from you.
Sterling Insurance, part of one of the UK's largest specialist motor insurance groups, is recruiting Customer Service Agents to join our expanding team.
If you're looking for a role that offers flexibility, full training, and the opportunity to work from home, we'd love to hear from you.
Award-Winning Flexible Working
At Sterling Insurance, we understand that achieving the right work-life balance is important.
You can choose to work fully remotely from home or from our Bishops Stortford office, depending on what works best for you.
After you complete your training, you can choose to work either 30 or 35 hours per week, with the flexibility to manage your own hours and enjoy a smarter way of working. Our award-winning flexible working model gives you greater control over your schedule, helping you achieve that all-important work-life balance while continuing to build your career.
Whether you prefer the convenience of working from home or the buzz of an office environment, Sterling Insurance gives you the freedom to work in a way that suits you.
The Role
This is a telephone-based Customer Services role, dealing primarily with incoming customer enquiries.
As a Customer Service Agent, you will provide a complete customer care service, helping customers with a wide range of insurance-related queries and ensuring they receive a professional, friendly, and efficient experience every time they contact us.
A key part of the role is understanding our customers' needs, identifying suitable solutions, and delivering excellent service while handling a variety of enquiries relating to their insurance policies.
Your responsibilities will include:
- Handling inbound customer calls professionally and efficiently
- Supporting customers with policy and insurance-related enquiries
- Assisting customers with policy changes and general account updates
- Building rapport and understanding customer circumstances
- Providing excellent customer service and resolving customer concerns
- Identifying suitable solutions to meet customer needs
- Updating and maintaining accurate customer records
- Maintaining high levels of quality and customer service
We're looking for people with excellent communication skills, a positive attitude, and a genuine passion for helping customers.
Training & Support
We believe in setting our people up for success, which is why you'll receive:
- A comprehensive 16-week paid training programme
- Monday to Friday, 9:00am to 4:00pm (30min break at 1pm)
- Ongoing coaching and development
- Continuous support from experienced Team Leaders and Trainers
- All equipment supplied for remote working
Whether you're new to insurance or looking for a fresh challenge, we'll give you the tools and knowledge you need to succeed.
Salary & Benefits
- Starting salary of £23,500 - £25,000
- Monthly bonus of up to £250 once fully trained
- Paid overtime opportunities available
- 5 weeks' annual leave plus Bank Holidays
- Company pension scheme
- Employee discounts
- Full training and ongoing support
Apply Now