Delivery Dispatcher Amazon DSP

Qualifications

• We are looking for reliable, high‑ownership team members who are willing to learn, solve problems, and help build a strong delivery operation from the ground up
• Prior experience…

Benefits

• Full-time
• $22.50 per hour: Competitive hourly pay for a key delivery operations role
• Weekly pay: Reliable income paid every other Friday.
• Paid training: Training and support provided to learn Amazon DSP dispatch procedures, delivery systems, and warehouse operations
• Health insurance and benefits: Medical coverage
• Paid time off: PTO available for full‑time Dispatchers
• Leadership growth opportunity: Clear path for strong performers to advance into lead dispatcher, fleet, and operations management roles
• Full‑time schedule: Expected schedule of 5 days on / 2 days off, depending on future operational needs
• Founding team opportunity: Join early and have a real impact on the systems, standards, and culture we build for our Delivery Driver and Courier team

Responsibilities

• You will help keep Delivery Drivers supported, delivery routes moving, customer deliveries on track, and daily warehouse operations running smoothly from start to finish
• This is an opportunity for someone who is organized, calm under pressure, and ready to grow into a leadership role as our delivery operation scales
• Delivery Dispatcher Responsibilities – What You Will Do
• As a Dispatcher with Pender Logistics, you will support the daily execution of our Amazon last‑mile delivery operation
• You will work from our Waldorf MD, warehouse and serve as a central point of communication for Delivery Drivers, Non‑CDL Drivers, Couriers, leadership, and Amazon station personnel throughout the day
• Support daily dispatch operations from the warehouse, including Delivery Driver check‑in, route assignments, departure readiness, and end‑of‑day return procedures
• Monitor Delivery Drivers and delivery routes throughout the day using company‑provided dispatch, GPS, and delivery tracking tools
• Communicate with Delivery Drivers by phone, text, and dispatch systems to provide support, route updates, safety reminders, and clear direction
• Identify delivery delays, route issues, driver concerns, vehicle problems, and other operational exceptions; communicate issues promptly to leadership
• Assist Delivery Drivers and Couriers with delivery questions, navigation issues, package concerns, customer delivery exceptions, and return‑to‑warehouse procedures
• Coordinate with warehouse staff and Amazon station personnel to help ensure delivery routes leave on time and packages are delivered efficiently
• Track Delivery Driver attendance, schedule changes, callouts, and daily operational updates
• Maintain accurate dispatch notes, logs, reports, and records in company and Amazon delivery systems
• Help monitor driver safety, delivery quality, customer experience, and route performance throughout each shift
• Assist with delivery vehicle readiness, driver vehicle inspections, key management, and fleet‑related communication as needed
• Support end‑of‑day reconciliation at the warehouse, including undelivered packages, Delivery Driver debriefs, returned equipment, and operational reporting
• Help identify opportunities to improve communication, delivery route execution, driver support, and daily warehouse workflow
• Maintain a professional, calm, solutions‑focused approach during busy or high‑pressure delivery operations

Pay: From $22.50 per hour

Benefits

• Dental insurance
• Health insurance

Work Location: In person