English Speaking Customer service Rep.
This a Full Remote job, the offer is available from: Anywhere
This is a remote position.
Job Title
Customer Service Representative
Responsibilities
- Respond to customer messages on Instagram, Whatnot, email, and other platforms
- Provide excellent customer service and maintain a positive customer experience
- Assist customers with:
- Shipping updates
- Order questions
- Missing packages
- Product inquiries
- Repack information
- Shipping updates
- Resolve customer concerns quickly and professionally
- Track orders and organize customer information
- Keep detailed records of customer interactions and issues
- Communicate updates clearly with the VividSportsVault team
- Follow up with customers regarding orders, inquiries, and support requests
- Handle inbound customer inquiries and occasional outbound follow-ups
- Maintain professionalism and a friendly attitude in all customer interactions
- Manage and maintain basic social media presence (Instagram, Whatnot, etc.), including responding to comments/messages and helping keep pages active and customer-focused
Requirements
Requirements
- Strong written and verbal English communication skills with a clear American accent
- Previous customer service experience preferred
- Friendly, professional, and customer-focused attitude
- Strong communication and problem-solving skills
- Ability to multitask and manage multiple conversations at once
- Comfortable using Instagram, Whatnot, email platforms, and online systems
- Strong organizational skills and attention to detail
- Ability to work independently and respond in a timely manner
- Social media experience (Instagram, Facebook, Etc.)
- Experience with e-commerce or online customer support is a plus
- Reliable, motivated, and team-oriented
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