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Experienced Evening Remote Chat Support Specialist – Phone‑Free, Flexible Hours, $25–$35/hr, Fully Remote – Join brighthush
About brighthush
brighthush is more than a digital fitness platform – it’s a movement that redefines how people around the world discover, pursue, and celebrate their health and wellness goals. With a vibrant community of over 200,000 U.S. members, brighthush blends cutting‑edge technology, science‑backed training, and personalized nutrition guidance into a seamless mobile and web experience. Our mission is simple yet powerful: to make fitness approachable, engaging, and sustainable for everyone, no matter where they are or what stage of life they’re in.
As we expand our reach and deepen our impact, we’re looking for passionate, customer‑centric individuals to join our support team. If you thrive in a fast‑paced, chat‑driven environment and want the freedom to work from anywhere, brighthush offers the perfect blend of flexibility, purpose, and professional growth.
Why Join brighthush?
Phone‑Free Support:
All interactions are handled via live chat – no phone calls, no video meetings, no on‑call pressure.
Flexible Evening Hours:
Choose the evenings that fit your schedule – 3 to 25 hours per week, 4–6 hour blocks between 5 PM and 12 AM (your local time or U.S. EST/PST).
Competitive Pay:
Start at $25/hour with the potential to earn up to $35/hour after demonstrating strong performance.
Weekly Payouts:
Receive your earnings every week – no waiting for bi‑weekly or monthly cycles.
Remote Work:
Work from home, a dorm, a quiet café, or anywhere with a reliable internet connection.
Career Growth:
Proven career path from chat agent to senior support specialist, team lead, or product‑feedback liaison.
Inclusive Culture:
A supportive, diverse team that values work‑life balance, continuous learning, and community impact.
Key Responsibilities
As an Evening Remote Chat Support Specialist, you will be the frontline of customer experience for brighthush’s U.S. community. Your day‑to‑day tasks will include:
- Providing exceptional, real‑time chat support to customers during evening shifts.
- Resolving inquiries related to orders, billing, subscriptions, promotions, and account management.
- Utilizing pre‑built templates, macros, and saved replies to maintain consistency and speed.
- Tagging and categorizing each conversation accurately for internal tracking, analytics, and quality assurance.
- Escalating complex or unresolved issues to Tier 2 support or relevant departments in a timely manner.
- Maintaining a friendly, professional, and supportive tone throughout every interaction.
- Adhering to all company policies, data‑privacy guidelines, and quality‑standards.
- Participating in ongoing training, feedback sessions, and performance reviews.
Essential Qualifications
- No prior experience required – brighthush provides comprehensive training.
- Strong written communication skills in English; ability to follow scripts and adapt tone.
- Typing speed of at least 45 WPM with high accuracy.
- Reliable desktop or laptop (Mac or PC) with a stable internet connection (minimum 10 Mbps).
- Comfortable using Chrome browser and basic productivity tools (brighthush tools).
- Self‑motivated, detail‑oriented, and able to work independently in a remote setting.
- Availability to work evenings, including weekends, with a flexible schedule.
Preferred Qualifications
- Experience in customer support, e‑commerce, or subscription‑based services.
- Familiarity with CRM or ticketing systems (e.g., brighthush).
- Basic understanding of fitness or wellness products.
- Multilingual abilities – especially Spanish or other widely spoken languages.
Skills & Competencies
- Excellent written communication and active listening.
- Problem‑solving mindset with a focus on customer satisfaction.
- Time‑management skills – ability to handle multiple chats simultaneously.
- Adaptability to new tools, scripts, and processes.
- Team collaboration – sharing insights and best practices with peers.
- Resilience – maintaining composure during high‑volume periods.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent from the ground up. As a chat support agent, you’ll have access to:
Structured Training:
2‑hour video modules, live mock chats, and real‑time QA feedback.
Mentorship:
Pairing with senior agents for guidance and skill development.