Medikeeper,Inc. seeks Customer Support Representative Part-time Remote

Hutchinson Role Highlights

Key Information

• Role in Hutchinson: Customer Support Representative Part-time Remote
• Hiring Organization: MediKeeper, Inc.
• Worksite: Hutchinson, KS
• This Hutchinson-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our MediKeeper, Inc. team in Hutchinson, KS is growing.
• Benefit from working in Hutchinson, a key hub for the Transportation, Delivery, Logistics industry.

Pay & Perks

• Compensation: $20-$24/Hour (approx. $47k/Year)
• Benefits: Eligible team members receive standard benefits.
• Stable workload with modern tooling and processes.

Responsibilities

• Core objectives involve your professional skills in Transportation, Delivery, Logistics.

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Role Overview MediKeeper’s Customer Success team is hiring a Customer Support Representative (part-time, remote location). This position is ideal for someone looking for consistent, part-time hours with some flexibility based on support volume. In this role, you’ll provide responsive and empathetic support via phone and email, helping MediKeeper's end-users resolve issues and ensuring a positive ... experience. This is a great opportunity for someone interested in gaining experience at a growing, fast-paced technology company within the corporate health and wellness space. Compensation: $20.49–$24.68/hour, commensurate with experience. This is a part-time, remote position with a guaranteed minimum of 20 hours per week. Position and Duties • Must be based in the US, EST or MST time zone • Part-time hours are Monday–Thursday, 10:00 AM–4:00 PM EST with occasional Fridays,11:00 AM–2:00 PM EST • Representative for telephonic and email support to MediKeeper's customers' end-users. These services assist the Customer Success team achieve client Service Level Agreement metrics • Exceptional customer service skills: empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy • Ensures client satisfaction and quality service delivery • Identifies and documents customer and end-user support needs • Communicates and collaborates across teams and departments to help solve issues • Performs customer escalations per process and follows appropriate documentation and procedures Qualifications • Education: Associate’s degree or higher • Experience: 1+ year in customer service, account management and/or technology • Knowledge of the requirements of HIPAA and all appropriate Privacy and Security requirements to ensure all Personal Health Data handled by the company is kept secure Bonus Skills • Microsoft Office Suite including Outlook, Teams, Excel, SharePoint • Project management tools i.e. Atlassian Suite: Jira, Confluence • Customer service experience Benefits • 401K plan • Paid Time Off • Potential personal and company performance bonuses