Pharmacy Care Representative – Overnight

Job Description:

• Conduct inbound or outbound phone calls to patients regarding complex Specialty medication orders, benefits verification, and new patient enrollment
• Coordinate and process requests for new and refill order shipments
• Collect information needed to ensure insurance coverage for patient medication orders
• Verify eligibility, prior authorization, and other reimbursement requirements before shipment
• Assist in enrolling and tracking new customer referrals
• Explain CVS/Specialty services to new customers
• Transfer or escalate clinical questions and issues to the staff pharmacist
• Complete virtual, on-camera training
• Work an overnight shift assigned upon offer, potentially starting between 5:00pm–11:30pm EST and ending between 1:30am–8:00am EST

Requirements:

• 1+ years of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone
• 1+ years of work experience with Windows-based applications, including Microsoft Office (Outlook, Excel, Teams, Word), internet navigation, and email applications
• 1+ years of computer keyboarding experience, skills, and aptitude
• Direct/hardwired internet connection to a modem/router within 7 feet of the computer
• Minimum internet speed of 100 Mbps download and 10 Mbps upload
• WiFi and satellite internet are not permitted
• Secure and private home workspace free from distractions
• Must live in Pennsylvania
• High School Diploma or equivalent work experience
• Flexibility to work potential weekends
• Prior healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology preferred

Benefits:

• Overtime during business peaks
• Medical insurance
• Dental insurance
• Vision insurance
• Supplemental benefits and discount programs
• Sixteen paid days off
• Ten paid holidays
• Retirement savings options
• Wellness programs
• Other resources supporting physical, emotional, and financial well-being