[Remote] Patient Service Representative (Non-Clinical, Bilingual) - Remote in Indiana

Note: The job is a remote job and is open to candidates in USA. Indiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved populations. They are seeking a bilingual (Spanish) Non-Clinical Patient Service Representative to ensure a positive customer service experience for patients, handling appointment scheduling and patient inquiries.

Responsibilities

• Helping improve the patient’s experience from the beginning of their encounter by answering the phone to the end of their visit by assisting with completing steps in the treatment plan such as sending a referral to a specialist
• Answering phone calls, scheduling appointments, routing calls and addressing other patients’ needs
• Processing appropriate patient paperwork in a timely manner
• Educating patients regarding documents they will need to provide at the time of service
• Accurately entering, maintaining, and retrieving data on IHC’s Electronic Medical Records (EMR) system
• Communicating with patients care team as necessary

Skills

• Medical Scheduling experience
• Lives in the state of Indiana
• Spanish communication skills
• Graduation from a standard high school, or equivalent
• Bilingual in Spanish
• Medical customer service experience
• Remote work experience

Benefits

• $1000.00 retention bonus paid after one year
• No nights or weekends
• Generous Paid Time Off and Floating Holidays
• Day 1 Insurance benefits eligibility
• 403(b) Retirement Plan matching at one year of employment
• Employer-paid Group Life, Short-term disability, and Long-term disability coverages and HSA employer contributions
• Flexible Leave of Absence programs
• Personify Health Wellness program with paid incentives for participation
• Employee Assistance Programs with 24/7 access to therapy consultation services

Company Overview

• Indiana Health Centers, Inc. It was founded in 1977, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 201-500 employees. Its website is