Telecoms / IT Billing Specialist / Administrator
Role Description
We are seeking a detail‑oriented Telecoms / IT Billing Specialist / Administrator to join our team. You will be responsible for managing the end‑to‑end billing process—importing data, resolving rejected records, entering new records, and ensuring invoices are accurate and delivered on time.
This role requires strong analytical, communication, and problem‑solving skills, alongside experience with billing systems and telecoms technologies. You will also play a key role in supporting customers by resolving billing queries effectively.
Key Responsibilities
- Billing Operations: Manage the full billing cycle, including invoice generation, validation, and distribution.
- Query Resolution: Address customer billing inquiries via phone, email, and other channels, ensuring prompt and accurate resolution.
- Data Management: Enter and maintain accurate billing records within the aBILLity Billing Platform.
- Process Improvement: Identify and implement opportunities to streamline billing processes and improve accuracy.
- Compliance: Ensure all billing activities adhere to company policies and relevant regulations.
Skills & Qualifications
- Technical Skills: Proficiency in billing software/systems; understanding of telecoms infrastructure and services.
- Analytical Skills: Ability to analyse data, identify discrepancies, and resolve billing issues.
- Communication: Excellent verbal and written communication skills for liaising with customers and colleagues.
- Problem‑Solving: Strong ability to investigate and resolve complex billing queries.
- Administrative Skills: Proven experience in administrative tasks related to billing and data management.
- Excel Proficiency: Advanced Excel knowledge, including Pivot Tables and VLOOKUPs.
Previous experience in Telecoms billing is highly desired.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting