Travel Reservations Supervisor / Ticketing Supervisor

August 29, 2026

Job Description:

Promote excellent performance by leading the team and supervising the daily operations of the department
Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
Ensure high quality services is offered
Clearly set & communicate targets and use data to monitor & measure the team’s performance
Develop, implement new or improve existing business policies/processes to improve the services offered
Anticipate and manage risk and attend employee issues
Ensure clarity around priorities and goals based on the organization's objectives
Identify, develop and hire new talent
Investigate and handle escalated, complex cases to ensure proper resolution
Communicate with the upper management & deal with difficult stakeholders

Requirements:

At least 4 years of similar working experience in a fast-paced customer support environment
Excellent interpersonal and leadership skills
Fluent/Native level in English
A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject) would be considered as a plus
Experience working with demanding targets and tight deadlines
Results-driven approach to problem-solving
Process-oriented analytical thinking with the ability to extract information from data
Location in Capetown (South Africa)
High level of GDS knowledge (Amedeus mandatory requirement)
Self-motivated, tactful, creative and strategic thinker.

Benefits:

Share Share