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Virtual Client Account Manager

Automox is turning IT admins into IT heroes by replacing traditional tools with our award winning cloud-native endpoint management platform.

Role Summary We are seeking a results-driven Account Manager to own a portfolio of customers and drive renewal, expansion, and long-term customer value . This role is accountable for retention outcomes, expansion pipeline creation, and revenue growth , not just relationship management. The ideal candidate operates with strong commercial acumen, proactively identifies risk and opportunity, and partners cross-functionally to deliver measurable outcomes for both the customer and Automox.

WHAT YOU’LL BE DOING

  • Own renewal and retention outcomes across a defined book of business
  • Build and convert expansion pipeline (upsell, cross-sell, and whitespace)
  • Lead early, proactive engagement on at-risk accounts — no last-minute saves
  • Drive adoption of multi-year agreements (MYAs) and long-term customer commitments
  • Position and sell Turnkey, Premium Support, and adjacent offerings to increase stickiness and value
  • Conduct executive-level business reviews tied to customer outcomes and ROI
  • Develop and execute account plans with clear growth and risk mitigation strategies
  • Maintain accurate forecasting and pipeline hygiene in Salesforce
  • Partner with CSMs, Support, and Product to remove blockers and deliver outcomes
  • Identify and act on customer signals (usage, sentiment, risk) to drive action early
  • Operate with weekly execution cadence at the account level (pipeline, risk, renewals) WHAT YOU BRING
  • 3–5 years in account management, sales, or customer-facing revenue roles in SaaS
  • Proven ability to meet or exceed retention and expansion targets
  • Experience managing a book of business with quota accountability
  • Strong commercial instincts — able to negotiate, position value, and close deals
  • Ability to run executive conversations and influence decision-makers
  • Comfortable operating in a metrics-driven, forecast-based environment
  • Demonstrated ability to navigate technical products and cross-functional teams
  • Bias for action — proactive, not reactive in managing customer risk and opportunity
  • Experience with Salesforce and modern GTM tools (ChurnZero, Gong, etc. ) WHAT SUCCESS LOOKS LIKE
  • Achieves or exceeds renewal rate and expansion targets
  • Maintains accurate forecast and ≥2x pipeline coverage
  • Drives adoption of MYAs, Turnkey, and premium offerings
  • Identifies and mitigates risk early in the renewal cycle
  • Builds strong relationships at both operator and executive levels
  • Operates with discipline in weekly account and pipeline cadence The range listed is the on target earning (OTE) potential. OTE is a mix of base pay and variable pay earned based on meeting sale's goals. In addition to OTE our compensation package includes equity and variety of great benefits. Sales OTE range $155,000 — $175,000 USD LOCATION We are a fully distributed company of remote employees. Note: We currently don't hire in California or New York metro ABOUT AUTOMOX Automox is the cloud-native IT operations platform for modern organizations. Our award-winning answer to modern IT operations and best-in-class results earned Automox four straight quarters of record growth.
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